Privacy Policy
Trip Track Limited is committed to protecting the privacy of passengers. We use the information that we collect lawfully (As per the Data Protection Act 1998). We collect information to provide better service and process bookings. We do not use the information for marketing purposes unless you have given us your consent. We give you the chance to refuse from getting any marketing and promotional mail from us or for any trade in the future. We collect information like personal details of the passenger like name, address, mobile number, email address, and credit or debit card details. We never ask for any sensitive information without your consent. We hold updated and accurate information about the passengers. You can also check your information having at us via sending a mail. If you find any error or inaccuracy we will correct it immediately. If whenever transfer any information outside the EEA(European Economic Area) we will obtain your consent first.
The information we collect Depending on the nature of our business, we may collect different information, and these differences are outlined below.
Customers. We collect and process your personal information when you provide it to us mainly to provide access to our services and products. This helps us improve our offerings to you and for certain other purposes. We do not collect personal data, it is only provided to us by contacting us via our website london-airport-transfers.com (“our website”), by phone or by email. We may collect non-personal data such as geographical location as part of our service.
Employees and Drivers. We will collect information relevant to our legal obligations as an employer or as a driver. This information may include your name, telephone number, and email address, in addition, to address, bank account details, licensing information, and details relating to criminal convictions and other information which is required as part of our screening and vetting processes.
Why we require your details. The reason we require these details is to make sure we are able to fully assist you with any inquiries or requested services. We will not collect any personal data from you if not required or necessary for the service.
What we do with your details. The personal data we collect from you is only processed in the UK and EU area. Third parties will have access to your personal data only when they are under contract and following the signature of a non-disclosure agreement. These third parties include: Customers (website users), Employees, Drivers, and Suppliers
Your data will be disclosed to the drivers in order to complete your requested service Trip Track Limited team in order to assist with the service requested or to respond to any customer. Transport for London (upon receipt of a proper and justified request). Police and other regulatory authorities (upon receipt of a proper and justified request).
How Long Your Data Will Be Stored With Us. Service user personal data will be retained for no more than three years following each use of our service unless you exercise your rights highlighted below.
Your details are collected when you visit our website and the resources that you access, as well as the details of transactions you perform through our app or website while bookings. As per Transport for London Authority, we are obliged to retain journey records for a period of 12 months as a condition of our contract. Similarly, we are required to keep any complaint from the customer, lost property logs, and account query records for the same period of time.
Employee data, driver data, and financial data will be retained for five years from the end of their contract with Trip Track Limited.
Terms & Conditions
Definitions and Interpretations
1.1 In these Conditions:
“These conditions” refers to the official terms and conditions of this document and (unless the context otherwise requires) includes any special provision or condition in a written document agreed by both passengers and service provider.
“The passenger” means the person who hires the services, or who uses the services, or who enters the vehicle with the consent of the person or company booking our services.
“The Service Provider” means Trip Track Limited.
“The Contract” means the contract that includes the provision for the booking of the Service Provider under these conditions:
“The Service” means the transportation service commencing for picking up passengers from the Pickup ad address and driving them to the destination by following these conditions:
Conditions
2.1 The service purchased by the passenger and sold by the service provider must be in accordance with the offer provided by the service provider and accepted by the passenger, any request or reservation or quotation from the passenger which is accepted by the service provider is subject to these conditions.
2.2 The contract will come into existence with the acceptance of the request for booking or reservation from the passengers to the service provider. Placing order to service provider means the passenger accepts all the terms and conditions defined in the documents and covers all the medium of placing an order via the website (https://london-airports-transfers.com ) telephone or any travel agent.
2.3 The provision of the contract. The service provider reserves the right to revise and update the terms and conditions at any time without giving any prior notice. All the revised terms and conditions by the service provider will come into effect just after it is published on the website.
2.4 Any Booking or order placed by the passenger shall not be assumed as confirmed booking and accepted by the service provider unless and until you get a writing email or telephone call from the authorized representative of the service provider.
2.5 The service will be offered as specified in sales documents of the service provider unless there is a request from the passenger and accepted by the service provider. The service will be offered as mentioned in the service provider price list. Reservation made other than these will be adjusted.
accordingly. Any other source price list on the website, photographs, brochures are only intended to guide you and the service provider is not bound to it.
2.6 The service provider reserves the rights to make any kind of modification in the specification of the service that is required to follow for safety or any regulatory requirements that do not affect the performance of the service.
2.7 Any travel agent or sub-contracting companies are not authorized to confirm any services unless confirmed by the service provider in a writing email or telephone call from the authorized official. By accepting a contract passenger cannot claim or rely on any waives which are not confirmed by the service provider.
2.8 Service provider is not bound to this condition unless or until agreed in writing email or documents or telephonic confirmation made from the authorized representative from the service provider to the passenger.
2.9 Service will be given at the price listed in the service provider’s current sales documents of the passenger’s reservation. Any other price may be considered if agreed in writing by the service provider to the passenger.
2.10 Special price quoted by the service provider other than the service provider price list document or published price list shall be only applicable for 24 hours only or specific time defined by the service provider.
2.11 The service provider reserve the right to increase the price of the services any time before the delivery by giving notice to the passenger to reflect the increase in the cost to the service provider due to factor that is not in control of service provider (like change in delivery dates, quality of service, govt taxes, fuel prices, the delay caused by the passenger, change in the quantity of the service requested by the passenger, failure in providing correct information to the service provider).
2.12 Reservation made for special days like 24th to 28th December and 1 January will be applicable for an additional charge of 50% on the published price list.
2.13 The maximum wait time for address collection is 30 minutes and for airport collection, it is 60 minutes. Non-contact with the passengers will be classified as no show and will be subnet to clause 3.2.
“No show” – If the passenger booked our service and failed to meet at the pick-up address on the pickup time that includes the hotel, home or any private address within 30 mins of pick-up time.
If a passenger books an airport pick-up service and fails to meet the arrival area. Then the driver will wait for 60 minutes after the landing of the flight and if the passenger fails to meet this time limit or make contact to inform about their status at the airport will be considered as a show.
All prepaid booking made through the debit or credit card is not refundable in case of no show.
2.14 Any payment made other than cash to the service provider on request of a passenger after the confirmation of the service provider will be applicable for a booking charge to the passenger of £3.00 sterling in addition to cash payment.
2.15 Trip Track Limited – itself – has the responsibility for the journey from point A to point B.
2.16 All bookings will be carried out in a London licensed PHV vehicle driven by a London licensed driver.
2.17 The bookings will be carried out for a fare that was agreed upon or for which an accurate estimate was provided in advance.
3 Terms of Carriage
3.1 The price of the the services is based on the time of travel and the booked time. The passenger is required to book the airport transfer service according to the check-in time of their flights or provided guideline by the airline.
3.2 All meet waiting time apart from airport waiting is limited to 15 minutes. After this, there will be a charge of 75p per minute on the entire waiting time. For airport travel service 60 minutes waiting from the time-of-flight landing is free (additional waiting time can be requested free at the time of booking), thereafter 75p will be charged per min (No additional charge on flight delay).
3.3 Prices quoted by the service provider are flat rates. For any diversion or set downs or pick-up on request of passengers will be charged additionally £5.00 per diversion. Fares quoted from service providers that are not booked will have a validity of 24 hours.
3.4 Neither Trip Track Limited nor its contracted or sub-contracted driver will be responsible for any loss or damage to the luggage of a passenger. Passengers will be responsible for their luggage to ensure its proper loading/unloading. The service provider or its contracted or sub-contracted driver reserves the right to refuse any passenger for the trip if the passenger has excess luggage that can lead to driving difficulty and is unsafe.
3.5 Passenger booked vehicle by request. Some of the Luxury cars like Saloon carry a maximum of up to 4 passengers and luggage. For carrying a large number of passengers & luggage are available to book as per required (To know about the luggage limitation and vehicle type visit vehicles).
3.6. In such instances where unaccompanied luggage is transported. You agree to defend, indemnify and hold Trip Track Limited and its partners, operators, customers, agents, and drivers harmless.
from all claims, charges, causes of actions, damages, responsibilities, costs and expenses, including attorneys’ fees, arising from or related to your acts or omissions.
3.6.1 In any such
instance where unaccompanied luggage is transported from the service provider. Trip Track Limited will try its best to deliver the luggage to its exact destination provided by the passenger. If the driver is unable to find the receipt for the delivery, then the driver will bring back the luggage to our head office where storage and additional delivery cost may be added.
Cancellations / Cancellation charges
24 hours prior to booking = not charged.
Between 24 hours and 12 hours prior to the booking = 50% charged.
< 12 hours prior to booking = 100% charged.
Any change of the pickup time < 24 hours prior to booking = 100% charged.
If a customer does not show up or fail to contact the driver or the office within 30 mins for non-airport pickup and 60 mins from the flight land time for the airport pick up, the job will be treated as a show and the full amount will be charged.
General Applications
5.1 The service provider will not be liable to the passenger for the breach of contract for any kind of delay in delivery or any failure in delivering the service if it is due to any cause that is beyond service provider reasonable control.
5.1.1 Natural Disaster, flood, explosion, fire or accident.
5.1.2 War or threat of war, sabotage, insurrection, civil disturbance or requisition.
5.1.3 Acts, restrictions, regulations, byelaws, prohibitions or matters of any kind on the part of any supra-national, governmental, parliamentary or local authority.
5.1.4 Traffic accidents, traffic hold-ups, traffic congestion.
5.1.5 Strikes, protests, lockouts or other industrial actions or trade disputes (involve third party or employee of the service provider).
5.1.6 Flights delays or cancellations.
5.1.7 Technical problem, power failure, breakdown in machinery or computer system.
5.2 Subject as expressly provided in these Conditions all warranties, conditions or other terms implied by statute or common law are excluded to the fullest extent permitted by law.
5.3 In any circumstances if the driver cannot reach the pickup point due to traffic or any other reason, we will try to provide you with a car from one of our partners. If our driver does not show up at the scheduled time at the pickup point then, please contact us at +44 (0) 208 004 8510. If a passenger leaves the pickup point without informing the service provider, then the service provider will not be liable for any compensation to the passenger. If you hire any car or cab without our consent, we will not be liable to pay the price of it and we will not take any responsibility for your travel if you lose the plane. The service provider will also not liable for any expense regarding your journey (flight ticket, hotel reservation, parking fee)
5.4 The service provider is entitled to cancel or suspend the contract or any further deliveries under the contract without any liability to the passenger and if the service has been delivered by the service provider, but no payment made will be due and payable.
5.5 The Passenger undertakes to the Provider that:
5.5.1 Passenger will respect the privacy of the service provider and will not disclose to any third party or use the information relating services, business, product or service provider without the service provider written consent.
5.5.2 The passenger will need to use all the consent to ensure compliance with this condition by its employees, servants and agents. This Condition shall survive the termination of the contract between passenger and service provider.
Miscellaneous
6.1 No waiver will be provided by the service provider to the passenger in case of breach of contract or any subsequent breach of the same or any other provision.
6.2 If a competent authority held any provision of this condition invalid or unenforceable then except that provision the validity of other provision of this condition will be not affected thereby.
6.3 These Conditions shall be governed by and construed by the laws of England & Wales.
Complaints procedure
7.1 Should you have a complaint about any part of our service you should contact us on +44 208 004 8510 or email ku.oc.sracevitucexetg@ofni
Lost property
8.1 Trip Track Limited keep a record of all lost property and will endeavor to return this to the customer.
8.2 All enquiries regarding lost property should be made by calling the office