Lost & Found
At our taxi company, we understand that accidents happen, and items can easily be left behind in our vehicles. That’s why we have a comprehensive Lost and Found Policy in place to help reunite passengers with their belongings. Our drivers diligently check their cars at the end of each shift for any lost items, which are then securely stored at our central lost and found facility. If you realize you’ve left something behind, simply contact us, and our team will assist you in locating and retrieving your lost item.
Customer Complaints
Dealing with customer complaints is a crucial part of our commitment to providing excellent service. When a customer is dissatisfied, I take it personally and see it as an opportunity to learn and improve. I listen attentively to their concerns, empathize with their situation, and assure them that their feedback is valued. I strive to resolve complaints promptly and effectively, going above and beyond to find a satisfactory solution. By addressing complaints with a positive attitude and a willingness to make things right, I aim to turn a negative experience into a positive one and leave the customer feeling heard and valued.